Frequently Asked Questions
Everything you need to know about shopping with UNICEF and supporting children worldwide.
How does my purchase support UNICEF's mission?
Proceeds from every purchase go directly toward UNICEF's global programs, providing life-saving food, clean water, education, and healthcare to the world's most vulnerable children.
What are your shipping rates and delivery times?
We offer standard and expedited shipping options. Standard delivery typically takes 5-7 business days within the continental US. Shipping costs are calculated at checkout based on the weight of your order and destination.
What is your return and exchange policy?
We want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange unused items within 30 days of receipt. Please note that certain personalized or digital items may be non-refundable.
Are the products in the UNICEF Shop ethically sourced?
Yes. UNICEF is committed to ethical sourcing. We work with artisans and manufacturers who adhere to fair labor practices and utilize sustainable materials whenever possible to ensure our products do good for both people and the planet.
Can I track my order after it has been placed?
Absolutely. Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
Is my purchase tax-deductible?
While the full purchase price of merchandise is generally not tax-deductible, any additional donations made at checkout are 100% tax-deductible to the extent allowed by law. Please consult your tax advisor for specific guidance.